COLLECTOR CARE & SERVICES
We want every interaction with SHAY to feel as considered as the pieces we create.
Ordering & Special Requests
- For rush orders, please contact info@shayjewelry.com or call +1 424 777 0210
- If you’ve seen a design on our socials that isn’t available online, inquire — it may be available through our Concierge
Complimentary Services
At SHAY, every detail of your experience is considered. Alongside your jewelry, we are pleased to offer the following at no additional cost:
- Gift Note: Add a personal message, beautifully printed on SHAY stationery
- Care Guide: Each order includes a SHAY care insert with recommendations for preserving the brilliance of your piece
- Concierge Assistance: Our Concierge Team is available to advise on sizing, styling, and special requests
- First-Year Service: Complimentary repairs for any manufacturing defects within one year of delivery
Additional Information
Pricing & Promotions
- SHAY reserves the right to amend prices at any time
- Promotional codes must be applied at checkout and cannot be added retroactively
Privacy
- We collect personal information (name, phone, email, address) to fulfill orders, provide service, and share SHAY updates
- Subscribers enjoy early access to new collections, private events, and exclusive releases. We never share your details with third parties. You may unsubscribe at any time via the link in our emails or by contacting info@shayjewelry.com
Cookies
- SHAY uses cookies to enhance your shopping experience and remember preferences
- Our partners may use cookies to personalize content and communications
Accessibility
SHAYJewelry.com is ADA-compliant. For assistance, contact info@shayjewelry.com or call +1 424.777.0210