SHIPPING & DELIVERY
Shipping & Delivery
From the moment your piece leaves our hands, it travels with care. Every SHAY order is presented in our signature packaging, fully insured, and entrusted to select couriers for safe and timely delivery.
You will receive an email containing your tracking number once your package has been shipped out from our US location.
Our SHAY Concierge Team is at your service at all times by reaching them via the Live Chat on the website, emailing info@shayjewelry.com or calling 424.777.0210.
Packaging
- Every SHAY order arrives in our signature packaging — a keepsake box designed for presentation and safekeeping
- Complimentary gift note option: add a personal message, elegantly printed on SHAY stationery
- All shipments are fully insured
Domestic (U.S.)
- Complimentary 2-Day Express Shipping on all orders
- Ready-to-ship designs dispatch within 1–3 business days
- Made-to-order creations require 4–6 weeks before shipping
- Adult signature required upon delivery
- Sales tax calculated at checkout
- Deliveries fulfilled by UPS
- Same-Day Delivery (Los Angeles only): Available for select in-stock pieces. Please contact Concierge to confirm availability and details
International
- Complimentary worldwide shipping on orders over $1,500 USD (duties & taxes included)
- Orders below this threshold: flat shipping fee of $195 USD
- Delivered via DHL or FedEx
- Estimated transit times (from ship date):
- United States: 1–2 business days
- United Kingdom: 3–4 business days
- Europe: 3–5 business days
- Australia: 4–6 business days
- Asia & Middle East: 2–6 business days
- Customs delays are rare but may occur and are outside of our control